Shipping & Delivery

Christmas Cut-Off
& Covid Delays

Before we get to the sparkle that is the festive season, it’s important that you know there may be delivery delays due to COVID. You will of course receive email notifications to let you know how your delivery is tracking.

For the 2020 season finale, we wish every Fenton & Fenton customer the gift of hope and togetherness. We know that gift-giving in the spirit of a simple thank you, I love you … or, it’s nice to finally hug you, is part and parcel of the jolly season and what has been (let’s face it) a really weird year.

So that you get your order in time, make sure to note the following cut-off dates.

SMALL PIECES 12th December

ACT Metro - 16th December
ACT Regional - 9th December

NSW Metro - 16th December
NSW Regional - 9th December

NT Metro & Regional - 27th November

QLD Metro - 8th December
QLD Regional - 1st December

SA Metro & Regional - 14th December

VIC Metro - 16th December
VIC Regional - 15th December

TAS Metro & Regional - 27th November

WA Metro & Regional - 10th December

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Local Shipping

When you have EVERY idea what’s coming. Indeed, it’s the moment you’ve been waiting for – aside from the timer on your three-hour pot roast. Your order is en route!

Here’s what you need to know…

- We arrange an independent contractor for larger pieces of furniture or artworks and delivery fees are quoted at the time of purchase.

- We calculate shipping within Australia using the size, weight and fragility of your item/s. This helps us ensure that your purchase arrives intact and undamaged.

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- We use Australia Post (registered) or TNT Express for smaller items.

- You’ll need to sign for your item/s at the point of delivery for all parcels sent via registered post or courier.

- Orders placed after 11am Australian Eastern Standard Time will be processed on the following business day.

If you haven’t received your order within 7 business days of its dispatch, just get in touch via email at hello@fentonandfenton.com.au so that our Customer Care team can look into this for you.

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International Shipping

We want so much for all interior lovers to enjoy shopping with Fenton & Fenton. So, we’re working on ways of sharing our online shopping experience with our international friends; and while our current checkout option doesn’t allow for international shipping, we can still personally explore your request.

We’d love to offer you a quote! If you’re eyeing a piece that you simply must have, contact us via email at hello@fentonandfenton.com.au to talk through shipping and availability. 

Larger items, particularly fragile or bulky items may incur significant freight costs, but soft furnishings, rugs and smaller items will of course be charged at less.