Styling Service Terms & Conditions
How long is my styling service valid for?
Our styling service and ongoing advice from our styling team is valid up to 6 months from the date of purchase.
Is my $500 redeemable?
Yes, the $500 styling service fee is redeemable for purchases made over $5,000 and within a 6 month period.
My product looks different from the photos
Fenton & Fenton aim to photograph any products the best we can. However, our images on our website, rangebook, mood board and product schedule should be taken as an example only. Samples can vary from batch to batch, especially with our naturally handcrafted items.
What are your payment terms?
You can either pay in full or place a 50% deposit down for your order. We accept cash, credit and direct debit cards. We also have Afterpay and ZipPay payment options available.
Do you offer Layby?
Yes, we do offer layby. The layby term is six weeks and requires a 50% deposit.
Do you offer a delivery service?
Yes, we use multiple different carriers for our Fenton & Fenton products and can even offer sensitive delivery for your fragile artworks and accessories.
Can I collect my order in store?
Any small products can be collected from your selected store, your stylist can arrange this with you in advance. Any large products will need to be collected from our Oakleigh warehouse as we do not have the storage or resources for heavy items, but we can happily deliver this to your home.
Do you offer a warranty?
All products are covered by a one-year warranty under Australian law.
My order has arrived damaged
Each Fenton & Fenton piece is carefully quality controlled and checked for any faults before dispatch. However, in the instance that a piece is deemed faulty by the customer or damaged in transit, we are able to remedy the issue by offering a refund, replacement or in some instances a partial credit.
If a customer finds their goods are faulty or damaged in transit, they are required to contact email@example.com or call 1800 433 686 within 48 hours of the delivery, with images and details of the damage.
Our customer care team will assess the faulty or damaged piece and organise for a suitable course of action (refund, replacement or partial credit) in conjunction with the wishes of the client.
How do I contact you?
You can call us in store 1800 433 686 or alternatively you can contact us via email firstname.lastname@example.org.