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Terms & Conditions

Fenton & Fenton accepts payment by credit card (American Express, VISA and Mastercard) or PayPal, Shop Pay, AfterPay and ZipPay, using the secure services of each of these service providers. All prices listed are in Australian dollars and are inclusive of 10% GST.  When using an American Express card for your purchase, a service charge of 1.75% will be applied in addition to the goods purchase price. American Express will be accepted in-store only.

We do not accept personal cheques. 

After you have selected the item or items you wish to purchase, proceed to the checkout, where you will be invited either to checkout as a guest, register your details, or log in if you have registered your details previously. When you submit your order and payment details, your order will be processed, and you will receive an email containing your invoice and confirmation of your order. 

Many of the items available at Fenton & Fenton are handmade and may have minor imperfections, which are an unavoidable consequence of their handmade nature. If you have any queries in relation to a specific piece listed for sale online that may have imperfections, please contact us for further information at or by phone at (03) 7066 6707. 

Neither Fenton & Fenton, nor its officers, employees, agents, or contractors are liable for any damages whatsoever arising out of, or in any way related to, the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for loss of profits, business interruption, or the loss of data or information. Fenton & Fenton reserves the right to update the terms and conditions set out herein without notice. 

After you have placed your order and we have processed your payment, we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered are available. It represents confirmation that we have received your order request. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. We reserve the right to accept or cancel your order for any reason at any time, including unavailability of product, an error in the price, image or product description or an error in your order. If we cancel your order, we will contact you by email to let you know, and you will have the option of receiving a full refund or a store credit.

While Fenton & Fenton strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. 

Promotional/Discount Codes

A promotional/discount code cannot be used in conjunction with any other offer.

Unless specifically stated otherwise, promotional/discount codes are:

• only applicable to full retail price, exclude selected new arrival products and cannot be used for shipping costs; and
• only available for online purchases; and
• valid for limited time only.

Fenton & Fenton reserves the right to verify any order and may, at its sole discretion, cancel orders where a promotional/discount code has been applied in contravention of these terms and conditions.

Current Promotions

1. Win Your Wishlist Giveaway: view Terms & Conditions here

Express Shipping

Express shipping may automatically appear as an option at the checkout for smaller items including homewares and art less than 50x50cm in size. Express shipping is at an additional cost to the customer. Express shipping is not available for larger items, including but not limited to most furniture and larger art.

Customer Care

For all enquiries relating to products, orders and deliveries then get in touch with our customer care team on (03) 7066 6707 or